Our pub is owned and operated by Cirrus Inns Limited.  Please click here for our contact details, our company information and details of our data protection registration.

We are committed to protecting and respecting your privacy.

About this policy

This privacy policy relates to your usage of our website, www.themayflowerlymington.co.uk and sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

This policy is split into the following sections:

  1. Your data – what data we collect from you, with an explanation of how, why and with whom we may share it (we do not share any personally identifiable data with third parties without your specific consent)
  2. How long we hold your data for
  3. Transfer of data outside of the European Economic Area
  4. Your rights in respect of your data
  5. Who we are

We are not responsible for any websites referred to or linked from our website; please refer to the individual websites for their privacy policies.  We use Bookatable to fulfil dining reservations and Ibex to fulfil accommodation booking reservations.  We are not responsible for their websites; please refer to their privacy policies and terms and conditions.

Your agreement

By visiting www.themayflowerlymington.co.uk, using our site (including signing up to our email database, or making an enquiry or booking through our site), you are accepting and consenting to the practices described in this policy.

Please do not use our site if you do not agree to the terms of this policy (together with our terms of use and any other documents referred to in it).

 

Your data – what, how, why and who

We collect data that enables us to provide services and benefits to our guests (for example to allow for booking of rooms or tables, or to communicate with guests about matters relating to their stay) and to better understand our guests to improve these services and benefits.

We do not share any personally identifiable data with third parties without your specific consent.

We may, however, aggregate our guests’ data and provide this analysis to our group companies and our partners.  For example, we may look at how many guests we have in different age brackets, their rough geographic spread, frequency of visits to our inns and pubs and rough spending habits.  None of our guests will be identifiable from this data however.

We only collect and process data where we either have your consent, where it is necessary for the performance of a contract between us (e.g. fulfilment of your membership or completion of an Experience booked with us), where we need to process your data for compliance with a legal obligation, where the processing is necessary to protect the interest(s) of individuals or where we have a legitimate interest in processing the data where to do so  is both necessary for us and to would not impact upon your interests or fundamental rights.

 

What do we collect? How do we collect it? Why do we collect it? Who do we share it with?
Name Bookings (online, by telephone, by email)

Sign-up when joining our email database

To allow us to identify you and to process your booking

To allow us to personalise your emails

Nobody, unless you consent
Email address Bookings (online, by telephone, by email)

Sign-up form when joining our email database

Sign-up form to use the WiFi provided by The Epicurean Club

To enable us to correspond with you about your booking (including send you a confirmation email, information about your stay and requesting feedback)

If you agree, to enable us to stay in touch with you and to send you information on the latest news, events and special offers at our inn or pub

Nobody, unless you consent
Mobile telephone number Bookings (online, by telephone, by email) To enable us to contact you about your booking (including confirming your booking, contacting you in case of any problems) Nobody, unless you consent
Residential address Bookings (online, by telephone, by email) To process your deposit and any cancellation fees, breakages and further payments in accordance with our terms and conditions

To understand where guests may be travelling from in exceptional circumstances (e.g. during adverse weather to understand the likelihood of guests having to cancel)

To better understand our guests (on an aggregated basis) to help make our offering more appropriate to all our guests

Generally, nobody unless you consent

Analysis of the place of residence of our guests (on an aggregated, non-personal basis) with selected group companies and third parties

Cookies If you agree, when you use our website, whether on mobile or desktop To enable us to analyse website usage Nobody, unless you consent
Email and website analytics Through emails and website usage To understand what you are clicking on in our emails and website so that we can tailor our content to make it more relevant to you Nobody, unless you consent

 

How long do we hold your data for?

The length of time that we hold your data will depend on the type of data.  We will not hold your personally identifiable data longer than is necessary and we will delete your data on request.  The only exception to this is in accordance with our legal obligations and responsibilities and in fulfilment of our legitimate commercial interests (i.e. to process bookings, cancellations etc.).

Your personal data provided in relation to bookings only will be held and used by us (as set out above) for up to 6 months following completion of your last stay, at which point:

  • once all outstanding payments have been made, your payment details will be securely destroyed by our third party payment provider;
  • we will retain your contact details and purchase history for as long as we are required by law or to deal with any possible disputes;
  • we will generally delete your other personal data after 6 months of completion of your last stay or (if later) once all outstanding payments have been made.

You may request the deletion of your data immediately on completion of your last stay should you wish – please contact us at info@themayflowerlymington.co.uk or by writing to us at the address below at the time to request this.  We will only be able to do this once all outstanding payments have been made and to the extent that we are not required to retain any details by law or in relation to any disputes.

We will retain certain of your data as part of aggregated data sets or forming part of analysis of our guests.  You will not be personally identifiable from this data.

Transfer of data outside of the European Economic Area (“EEA”)

We do not ordinarily transfer your data outside of the EEA.

The only exception to this is that our servers, or those of our website or mobile application hosts and developers, or those of those with whom we share your data, may be located outside of the EEA.

Where any such arrangements are in place, we have in place with our server, website, mobile application or third parties binding agreements in place requiring them to comply with the requirements of the GDPR and, in particular, maintain your data securely and comply with any requests that you may make in respect of it.

What rights do you have in respect of your data?

  1. a) Amending your consents

When you made a booking, signed up to our email database, or when you participate in any promotions, prize draws or update your interests, you were, or will be, asked to give your consent regarding communications from us, data sharing with third parties and how your data is processed.

You may change these consents at any time (whether to grant or revoke consents) by contacting us at info@themayflowerlymington.co.uk or writing to us at the address below.

  1. b) Requesting access to, correction or deletion of your data

You may request a copy of the personal information we hold about you and to have any inaccuracies corrected or have the records deleted at any time by contacting us at info@themayflowerlymington.co.uk or writing to us at the address below.

We only charge for any such requests if we reasonably believe a request to be manifestly unfounded or excessive, including if it is repetitive or requests are made for further copies of the same information.  Any fee will be based on the administrative cost of providing the information. Please send requests to info@themayflowerlymington.co.uk.

  1. c) Requesting transfer of your data to another person

You may request a copy of your data for transfer to another person at any time by contacting us at info@themayflowerlymington.co.uk or writing to us at the address below.

  1. d) Complaints

We understand that, despite our best efforts, sometimes our initial efforts may not be entirely satisfactory.  If this happens, we would hope that this is merely a technical issue or an administrative oversight (we are only human).  If this is the case, we want to correct this and ensure that you are entirely satisfied.

Please therefore let us know as soon as possible using the contact details below and we will use our best efforts to remedy any issues as soon as possible.

If you do not feel that we have been able to rectify any problems to your reasonable satisfaction following an initial conversation with us, please let us know and we will elevate any problems to our senior management team.

If you still remain unsatisfied with how we have handled this, you have the right to complain to the Information Commissioner’s Office.  Please see www.ico.org.uk for further details.

Who we are

Cirrus Inns Limited, a company registered in England with company number 07680497.  Our registered office is at Studios C & D, 209 St John’s Hill, London SW11 1TH

You can contact us:

  • by email:          info@themayflowerlymington.co.uk
  • by telephone:   +44 (0)1590 672160
  • by mail:             Enquiries, Cirrus Inns Limited, Studios C & D, 209 St John’s Hill, London SW11 1TH

For the purpose of the Data Protection Act 1998 and the General Data Protection Regulation, the data controller is Cirrus Inns Limited.

Cirrus Inns Limited is registered as a data controller with the Information Commissioner’s Office with registration number ZA153066.  Details of our notification to the data protection regulator may be found in the Information Commissioner’s Office Public Register of Data Controllers at www.ico.gov.uk.

Other important terms

Please also review our website terms of use, which sets out more information about how we deal with and use your personal information and include important terms which may apply to you.

 

Privacy Policy

Our pub is owned and operated by Cirrus Inns Limited, a company registered in England and Wales with company registration number 07680497 and whose registered office is at Studios C & D, 209 St John’s Hill, London SW11 1TH.  The group VAT registration number is 115 1288 41.

Cirrus Inns (we) are committed to protecting and respecting your privacy.

This policy (together with our terms of use and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.  By visiting http://www.themayflowerlymington.co.uk/ using our site and (if applicable) booking any stay through our site, you are accepting and consenting to the practices described in this policy. Please do not use our site or make any booking through it if you do not agree to the terms of this policy (together with our terms of use and any other documents referred to in it).

For the purpose of the Data Protection Act 1998 (the Act) and the General Data Protection Regulation (GDPR), the data controller is Cirrus Inns Limited a company registered in England and Wales with company registration number 07680497 and whose registered office is at Studios C & D, 209 St John’s Hill, London SW11 1TH. The group VAT registration number is 115 1288 41.  Details of our notification to the data protection regulator may be found in the Information Commissioner’s Office Public Register of Data Controllers at https://ico.org.uk/ under registration number ZA153066.

Our nominated representative for the purpose of the Act and the GDPR is Adam Black.

Information we may collect from you

We may collect and process the following data about you:

  • Information you give us. You may give us information about you by filling in forms on our site http://www.themayflowerlymington.co.uk/ (our site) or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to any service that we offer from time to time, become a member, make a booking through our site, book an experience through our site, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey, and when you report a problem with our site. The information you give us may include your name, address, e-mail address, and phone number, date of birth, financial and credit card information, personal description and photograph.
  • Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:
  • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and
  • information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
  • Information we receive from other sources. We may receive information about you if you use any of the other sites we operate (being sites that relate to other members of the Epicurean Collection, epicurean.club or the other services we provide. In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on this site. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

Cookies

Our site uses cookies to distinguish you from other users of our site.  This helps us to provide you with a good experience when you browse our site and also allows us to improve our site.  For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy.

Uses made of the information

We use information held about you in the following ways:

  • Information you give to us. We will use this information:
  • to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us, including sharing your information with any member of our group (which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006) or other companies outside of our group, in each case that will be performing or needs to hold any such information in connection with the performance of, any services booked by you through our site;
  • in conjunction with our group companies (with whom we will share such information) to provide you with information about other goods and services we or our group companies may offer that are similar to those that you have already purchased or enquired about;
  • to provide you, or permit selected third parties (including Epicurean Club Limited) to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you.  If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.  If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data – this may be any booking form or registration form). For any bookings made via telephone for existing or new customers, you will automatically be subscribed to the mailing list(s). To opt out of such communications at any time, simply select the “unsubscribe” link in any email communication received or contact us at info@themayflowerlymington.co.uk and you will be automatically removed from the mailing list;

 

  • to notify you about changes to our service;
  • to ensure that content from our site is presented in the most effective manner for you and for your computer;
  • to validate your information to check that data we hold about our customers/users is accurate, consistent and up to date;
  • to review our services and those of our group companies from time to time to ensure that such services are relevant to our customers.
  • Information we collect about you. We will use this information:
  • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
  • to allow you to participate in interactive features of our service, when you choose to do so;
  • as part of our efforts to keep our site safe and secure;
  • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
  • to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them;
  • to perform our contract with you to provide our services; and
  • in pursuit of our legitimate interests to record CCTV footage to protect premises, belongings and staff.
  • Information we receive from other sources. We may combine this information with information you give to us and information we collect about you.  We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

Disclosure of your information

We may share your information with, if you select via checking certain boxes on the forms we use to collect your data or during telephone conversations with our staff, trusted third parties whose products, services and other offers we believe may be of interest to you. You will be able to opt out of any such communications at any time by contacting us at [enquiries@epicurean.club].  These include:

  • business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you;
  • advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience; and
  • analytics and search engine providers that assist us in the improvement and optimisation of our site.

As part of using our services, you consent to us sharing your personal information with the following parties:

  • Epicurean Club Limited and its group companies and other service providers and third party partners, who process and store data on our behalf;
  • our professional advisers;
  • individuals who you nominate as referees to verify certain information; and
  • any member of our group, which means Cirrus Inns Holdings Limited and any of its subsidiaries from time to time]

We may also disclose your personal information to third parties:

  • in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
  • if Cirrus Inns Holdings Limited, or any of our group companies, or substantially all of its or their assets are acquired by a third party, in which case personal data held by it or them about its or their customers will be one of the transferred assets;
  • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use, acceptable use policy and other agreements; or to protect the rights, property, or safety of Epicurean Club Limited, our group companies, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA).  It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers.  Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services.  By submitting your personal data, you agree to this transfer, storing or processing. Cirrus Inns Limited will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy, the Act and the GDPR.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential.  We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure.  Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.  Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights

You have the right to ask us not to process your personal data for marketing purposes.  We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes.  You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.  You can also exercise the right at any time by contacting us at info@themayflowerlymington.co.uk.

You may ask us to rectify inaccurate information held about you. If you would like to update the data we hold about you, please contact us on using the details below and provide the updated information. You may ask us to delete your personal data and if you would like us to delete the personal data we hold about you, please contact us using the details below, specifying why you would like us to delete your personal data. You may ask us to provide you with the personal information that we hold about you in a structured, commonly used, machine readable form, or ask us to send such personal data to another data controller. You may object to our processing of your personal data pursuant to this Policy. Please contact us using the details below, providing details of your objection. You may make a complaint about our data processing activities to a supervisory authority, for the UK this is the Information Commissioner’s Office, at ico.org.uk.

Our site may, from time to time, contain links to and from the sites of our group companies, partner networks, advertisers and affiliates.  If you follow a link to any of these sites, please note that these sites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these sites.

Access to information

The Act gives you the right to access information held about you.  Your right of access can be exercised in accordance with the Act.  Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.  We may charge a reasonable fee for any further personal data requests from you.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.  Please check back frequently to see any updates or changes to our privacy policy.  If we change this policy we shall notify you by means of notice on our site homepage and by email to the email address you have provided to us. This policy was last amended on 28th April 2017.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to info@themayflowerlymington.co.uk.


Our Awards

The Epicurean

We are proud to be part of The Epicurean Collection, a group of countryside inns and city pubs dedicated to the finest in British food, comfort and culture. To join our online club or to book the perfect escape, please download the Epicurean Club App or visit:

www.epicurean.club

The Epicurean

~ Stay on this frequency by email ~